We want your gift to arrive looking exactly as it did when it left us: wrapped in tissue, sealed by hand and ready to give. Here's everything you need to know about getting it there.
Dispatch times
Order by 2pm, and it goes out today.
Orders placed before 2pm Monday to Friday are dispatched the same working day. Orders placed after 2pm are dispatched the next working day.
Orders placed at the weekend or on a bank holiday are dispatched the next working day.
Delivery times
Delivery usually takes 2–4 working days from dispatch. Working days are Monday to Friday, excluding UK bank holidays.
Delivery costs
UK delivery is £4.95 per order.
Where we deliver
We currently deliver to UK mainland addresses.
Tracking your order
Once your order has been dispatched, you'll receive an email confirming it's on its way with a tracking link so you can follow it to the door.
Sending a gift directly to someone
Many of our boxes go straight to the recipient, and that's what they're designed for. Just enter their address at checkout and add a personal message. We never include prices or receipts in the parcel, so the only thing they'll find is their gift and your note.
Tip: If it's a surprise, check the delivery address carefully. Tracking updates are sent to you, not to them, so the surprise stays a surprise.
Christmas delivery
To arrive in time for Christmas, please order by 2pm on Thursday 17 December. We'll post exact last order dates nearer the time. Couriers get very busy in December, so the earlier you order, the better.
Please check your address
Please double-check the delivery address before you place your order. We can't be responsible for parcels sent to an incorrect address. If you spot a mistake, get in touch as soon as possible at hello@theluxurygiftcollective.co.uk If your order hasn't been dispatched yet, we'll do our best to change it.
If your parcel is damaged or delayed
We pack every box with care, but occasionally things go wrong in transit. If your parcel arrives damaged, or something is missing, please email us at hello@theluxurygiftcollective.co.uk within 48 hours of delivery with a photo. We'll put it right.
If your order hasn't arrived within 5 working days of dispatch, let us know and we'll chase it with the courier for you.
Any questions?
We're a small, family-run business in Northumberland, and we're always happy to help. Email hello@theluxurygiftcollective.co.uk and we'll get back to you as soon as we can.