Refund & Returns Policy

Last updated: 14 August 2026

At The Luxury Gift Collective, we want you to be delighted with your purchase. We carefully select and package every gift box, but we understand that sometimes you may need to return an item or contact us about an issue.

Changing Your Mind

If you purchase one of our gift boxes online and simply change your mind, you have the right to cancel your order within 14 days of receiving your gift box, subject to the exceptions below.

If you wish to cancel your order, please contact us within 14 days of delivery. Once you have notified us, you will have a further 14 days to return the gift box to us.

Returned items should be:

• Unused and in their original condition
• In their original packaging where possible
• Returned with all items included in the gift box
• In a condition that allows them to be resold

Please take reasonable care when handling your gift box. You may inspect the contents as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Food & Perishable Items

Some of the products included in our gift boxes may be perishable, have a limited shelf life, or be sealed for health or hygiene reasons. Certain items may therefore be excluded from the usual change-of-mind cancellation right once supplied or opened.

If you are unsure whether your gift box can be returned, please contact us before opening or using the contents and we will be happy to help.

Personalised or Bespoke Gifts

Where a gift has been personalised or made specifically to your requirements, the usual change-of-mind cancellation right may not apply.

This does not affect your legal rights if the item is faulty, damaged or not as described.

Damaged or Faulty Items

We take great care when preparing and packaging your order. If your gift box arrives damaged, faulty, incomplete or not as described, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Photographs of the damaged packaging and/or product where appropriate

We will assess the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your legal rights.

You are entitled to the protections provided by UK consumer law for goods that are faulty, not as described or do not meet the required standards.

Refunds

Once your return has been received and checked, we will process any refund you are entitled to.

Where a refund is due following a valid cancellation, we will refund the purchase price and the cost of standard delivery. If you selected a more expensive delivery option, we are not required to refund the additional cost.

Refunds will normally be made using the original payment method.

Where you have cancelled an online order, we may wait until the goods have been returned to us, or until you provide evidence that they have been sent back, before processing the refund. Refunds will be made within the timeframe required by applicable consumer law.

Return Postage

If you are returning an item because you have simply changed your mind, you are responsible for the direct cost of returning the item, unless we have agreed otherwise.

If an item is faulty, damaged or not as described, please contact us before returning it so that we can advise you on the appropriate arrangements.

Gifts

If you have received one of our gift boxes as a gift and there is a problem with the contents, please ask the original purchaser to contact us where possible, as we may need the order details to arrange a refund or replacement.

How to Contact Us

To request a return, cancellation, refund or replacement, please contact us using the details provided on our Contact Us page.

Please include your order number and the reason for contacting us so that we can help as quickly as possible.

Your Legal Rights

Nothing in this policy affects your statutory rights under UK consumer law. Where your legal rights provide greater protection than this policy, your legal rights will apply.

We reserve the right to update this policy from time to time. Any changes will be published on this page.